ART Perfumes — Return and Refund Policy

Last updated: 27 October 2026

At ART Perfumes, we want our customers to be satisfied with their purchases. If you are unhappy with an order or experience a problem with a product, please contact us so that we can assist you.

Our return policy applies to purchases made through the ART Perfumes online store and is subject to applicable South African consumer law.

1. Change-of-Mind Returns

If you change your mind about a purchase, you may request a return within 14 days of delivery, provided the product:

• Is unopened and unused.

• Remains in its original packaging.

• Is in its original condition and suitable for resale.

Because perfumes are personal-care products, we cannot generally accept change-of-mind returns for products that have been opened, used or are no longer in their original condition.

Please contact us before sending any product back. We will provide instructions for the return and confirm whether the product qualifies.

Nothing in this policy excludes or limits any consumer rights that cannot lawfully be excluded.

2. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or different from what you ordered, please contact us as soon as reasonably possible.

Please provide your order number, a description of the problem and photographs where appropriate.

We will assess the issue and arrange an appropriate remedy in accordance with applicable South African consumer law. Depending on the circumstances, this may include a replacement, repair where appropriate, or refund.

Please contact us before returning the product so that we can arrange the appropriate return procedure.

3. Refunds

Approved refunds will generally be made through the original payment method where possible.

We aim to process approved refunds within 7 days after the returned product has been received and assessed, where applicable. The time taken for the funds to appear in your account may depend on your payment provider or bank.

Refunds and remedies for damaged, defective or incorrectly supplied products will be handled in accordance with applicable consumer law.

4. Return Shipping

For change-of-mind returns, the customer is responsible for arranging and paying for return shipping, where permitted by law.

If a return is required because we supplied an incorrect, damaged or defective product, please contact us before sending it back. We will arrange an appropriate return solution in accordance with applicable law.

Customers should not send products back without first contacting us for instructions.

5. Exchanges

ART Perfumes does not offer a general exchange service. If you receive a damaged, defective or incorrect product, please contact us so that we can assess the issue and arrange an appropriate remedy under applicable consumer law.

6. Contact Us

For return and refund enquiries, please contact:

Business: ART Perfumes
Email: rahimchan786@gmail.com
Telephone: 083 570 2893

Please include your order number in your enquiry so that we can assist you efficiently.

Thank you for shopping with ART Perfumes.